FAQ's and Policies
Answers to your most pressing questions! Info regarding shipping rates, return/exchange policy and more.
About BOUND Los Angeles
BOUND Los Angeles is a Christian, family owned and operated business, based in Los Angeles, California USA. We are a smaller upstart but growing rapidly! The idea for BOUND came when co-founder and actor, Noah Steven Orcutt, was on a mission to find the perfect shirt.
After trips all over town and online trying to find something new and fun, everywhere we looked it was all just more of the same. The simple question was posed in exasperation, "Why can't I just find something fun and unique???" It was during this discussion that it was decided, if we wanted something new... we were going to have to make it ourselves!
When it comes to design at BOUND Los Angeles, there are NO RULES! If something looks great, we're going to try it and hope you love it as much as we do. In order to wrangle-in and organize this world of endless possibilities, we've settled on a few themes to start and have organized them in to Collections and Lines, which we really think you'll love.
Shipping Rates and Information
When it comes to shipping charges, we're just like you... we hate 'em! In order to make it simple and still stay in business, we've streamlined it down to just three options. For any domestic order over $100, the shipping is on us! For orders under $100, we'll split the cost with you; $0-49.99 will have a flat $4.99 fee and order of $50-99.99 will have a flat $9.99 fee. Shipping times will vary based on the item. Because many items are crafted just for you, please allow 7-14 days for shipping. International rates and times will vary based upon shipping and receiving destinations.
Returns and Exchange Policy
At BOUND Los Angeles, the customer is King/Queen! We will always return or replace any manufacturer defective item(s). As an upstart, many of our products are produced in small, exclusive runs and, for certain items, they are even made to order just for you! For exchanges on size or fit (or it just wasn't what you were expecting), please send us an email and we will do our best to make it right. Due to large order volumes and limited space, we may need to charge a restocking fee. All items must be in new and unused condition. Please send us an email at: firstname.lastname@example.org with your order number and a description of what's going on!
Thank you for choosing BOUND Los Angeles! We love you all and hope you have a blessed day!
-Your BOUND Family